FREQUENTLY ASKED QUESTIONS

What is your testing procedure for new dogs?

We meet you and your dog at home. If we deem it necessary, we will take a short walk. We talk about the dog, previous experiences, specific behavior problems, etc.

 

What payment options are there?

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Cash, Twint or by invoices are sent every 4 weeks. 

 

Do you have pet or business insurance?

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Yes, we are fully insured and licensed.

 

Are there certain requirements for my dog before the first day?

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Yes; please ensure that regular vaccinations are up to date and that the dog is currently being treated for fleas, ticks and giardia.

  

What is your cancellation and refund policy?

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Appointments not canceled at least 24 hours in advance will be charged in full.

 

How is access to my apartment organized for the pick-up and delivery service?

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If you are not at home at the agreed pick-up time, please leave the key in a secure locker at your home address or give us a key beforehand.

 

Do you keep me informed during the day?

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If your dog joins the pack on the first day, we will give you feedback in the afternoon and evening. We upload recent photos to our social media pages - for the owners of Dog`s.

You should pack the following before your visit to yourdogcare:

- Feed in daily portions
- Chewing items for in between
- Collar and depending on the harness
- Vaccination card
- Blanket, if available
- We ask you to bring your own food to avoid changing the food and to rule out intolerance (stomach/intestinal problems).